FAQs

We're here and ready to help! See some of our customer FAQs below.

Do you ship worldwide for free?

Yes! We offer free tracked shipping almost anywhere in the world. No hidden costs, no surprises.

How long does shipping take?

Your order usually arrives in 4-9 business days. Processing takes 1–3 business days.

Can I track my order?

Absolutely! Once your order is processed, you’ll receive a notification email with your tracking number, so you can follow your package every step of the way.

You can track your order by clicking TRACK.

Can I change or cancel my order?

You have 24 hours after placing an order to make changes or cancel. Email support@clyvani.com as soon as possible so we can help.

What if I don’t like my purchase?

We offer a 30-day money-back guarantee. If your item isn’t right, just email support@clyvani.com with your order details. We’ll guide you step by step—whether it’s a return, exchange, or refund. No stress, no confusion.

How do I return an item?

Simply contact support@clyvani.com within 30 days. We’ll provide instructions and make the return process smooth and easy.

Is my payment safe?

Yes! We use secure payment methods to keep your information protected. Your details are safe with us.